Amazon's AI shopping assistant Rufus reached 250 million users—marking a sharp rise in adoption since its U.S. beta launch in February 2024.
Rufus is a conversational AI tool that helps shoppers find products, compare options, and answer questions directly in the Amazon app. Monthly active users jumped 140% year-over-year, with interactions up 210%, per CEO Andy Jassy in Q3 2024 earnings.
• 250 million customers used Rufus in 2024
• Users who engage with Rufus are 60% more likely to complete a purchase
• Amazon projects Rufus will drive over $10 billion in incremental annual sales
The tool has evolved from experimental feature to revenue engine, signaling Amazon's commitment to AI-powered shopping experiences.










